Terms of Use

Please read carefully the following Terms of Use relating to the Scottish Slimmers Web and App Service ('the Service') - which includes the ScottishSlimmers.com website and Scottish Slimmers App.

By ticking the box to complete your registration on the ScottishSlimmers.com website or in the Scottish Slimmers App (or by signing in with a previously registered email and password), you agree to be bound by these Terms of Use.

If you do not agree to be bound by these Terms of Use, you should stop using the service immediately and uninstall the App.

The service is owned by Best You Media Limited, and operated by Scottish Slimmers Limited.

1. ScottishSlimmers.com & App content
   1. To access the content of the Service you must be 16 years of age or over and register with a valid email address or sign-in with a previously registered email and password.
   2. The Service contains information, software, photos, text, graphics, sounds and other materials that are protected by copyrights, database rights, trademarks, trade secrets and/or other proprietary rights. All content is copyrighted under applicable copyright laws, including Scotland, United Kingdom, Irish and European Union copyright laws (and, if applicable, similar laws in other jurisdictions). All trademarks that appear in the Service are trademarks of their respective owners. Scottish Slimmers is a trade name of Best You Media Limited.
   3. With our discretion and without prior notice or liability, we may discontinue, modify or alter any aspect of the Service.
   4. You may not modify, publish, transmit, distribute, perform, participate in the transfer or sale, create derivative works of, or in any way exploit, any of the content, in whole or in part unless you receive our prior written consent.
   5. The Service includes information and/or support that is sent to you by email (such as essential updates, starter tips to help you get onboard, e-newsletters with helpful diet and nutrition information, and offers or membership options). This support is part of your membership to assist you in achieving your goal, however you control ongoing email communications and can opt out of any or all of these - see the Privacy Policy, section 6 for details.
   6. We may use analytical software within the ScottishSlimmers.com website and/or Scottish Slimmers App to a) help us make improvements to the Service and b) provide you with personalised guidance and motivational messages which are part of your membership, to help you achieve your goal. These may be sent by push notifications if you allow us to contact you in this way (permission is managed in your phone settings).
2. Health Disclaimers
   1. The Service is intended as a weight management tool to assist you in achieving your personal goal. Scottish Slimmers Limited is not a medical organisation and we cannot give you medical advice or diagnosis. Any information contained within the ScottishSlimmers.com website and Scottish Slimmers App should not be construed as advice or diagnosis.
   2. You are advised to seek medical advice before making any changes to your diet or lifestyle with an aim of weight loss. The Service is only intended for use by healthy individuals and specifically not by under 16s, pregnant women, or individuals with any type of health condition or eating disorder. The information contained in any articles and elsewhere in the ScottishSlimmers.com and Scottish Slimmers App, is provided for educational purposes only, and is not intended to replace, and does not constitute legal, professional, medical or healthcare advice or diagnosis and should not be used for such purposes.
   3. You should seek the advice of your doctor or other qualified medical professional with any questions you may have regarding a medical or wellness condition in determining whether to use or adapt the information and content provided. We make no representations or warranties concerning any treatment, action, application or usage of dietary supplements, medication, preparation or other product or service by any person following the information offered or provided by this Service. Reliance on any information appearing within the Service is strictly at your own risk. Neither we, our affiliates nor any of the officers, directors, owners, employees, agents, representatives and assigns of each will be liable for any direct, indirect, consequential, special, exemplary or other losses or damages that may result including, but not limited to, economic loss, injury, illness or death.
   4. Before starting any weight loss reduction, you should make sure that you are not underweight (defined as Body Mass Index (BMI) below 18).
3. Disclaimers of Warranties
   1. Any product, offering, content and material downloaded or otherwise obtained through the use of this Service is done at your sole risk and you will be solely responsible for any damage to your computer system or mobile device, or loss of data that results from the download of any such product, offering, content or material.
   2. You agree to indemnify and hold Scottish Slimmers Limited, their parent companies, subsidiaries, affiliates, officers, agents, directors, contractors, licensors and other partners and employees, harmless from any loss, physical injury, emotional distress, property damage, liability, claim, or demand, including legal fees, made by any third party due to or arising out of or in connection with (a) your use of the Service, and (b) the breach by you of your representations and warranties explained in these Terms of Use.
   3. Scottish Slimmers Limited do not guarantee that the Service will be error free and uninterrupted, or that defects will be corrected. Whilst every endeavour is made to ensure the accuracy of the food database, Scottish Slimmers Limited will not be held accountable for any errors in content, or outcomes resulting from the errors.
4. Limitation of Liability
   1. You understand and agree (to the fullest extent permitted by law) that Scottish Slimmers Limited will not be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, or any other damages whatsoever, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of, or resulting from;

      a) the use or the inability to use the Service
      b) the use of any content or other materials in the Service
      c) the cost of buying substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from using the Service
      d) unauthorized access to or alteration of your transmissions or data
      e) in no event shall the total liability of us to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for subscribing to the Service.

      If you are dissatisfied with any portion of the Service, or with any of the provisions of these Terms of Use, your sole and exclusive remedy is to cease using the Service and to uninstall the Scottish Slimmers App.

5. 1. Subscriptions
      
      1. Your subscription provides access to our service, if you choose not to use the service, for any reason, you will continue to be charged until you cancel.
         
      2. You – and only you – can cancel your subscription (just like only you can set one up) in your account dashboard.
         
      3. Subscription options are available to view at www.ScottishSlimmers.com, these options may vary from time to time.
         
      4. You are signing up to an auto-renewing subscription which requires monthly recurring payments; the renewal price is the rate published at the point of purchase.
         
      5. You authorise auto-renewal transactions through the payment method selected, and further agree and acknowledge that it will automatically renew, unless, at least 24 hours prior to the end of the current subscription period, (a) you cancel your Membership (as described below); (b) we decline to renew your subscription.
         
      6. We calculate your membership in whole calendar months. This means, if you cancel a pre-paid Membership, you will not receive any refund, unless otherwise required by law. There are no exceptions to this rule. If you cancel your subscription, you will be able to use your Membership for the remainder of your pre-paid subscription term. YOUR SUBSCRIPTION FEE IS NONREFUNDABLE UNLESS REQUIRED BY APPLICABLE LAW.
         
      7. In the event that you do not use your account, cancellation will not automatically take place. Your account will continue to be charged until you cancel it.
         
      8. Subscriptions are continuous and cannot be put on hold for short durations such as holidays.
         
      9. We reserve the right to cancel membership at any time and return any fees paid.
         
      10. If your Membership includes a free trial, you will not be charged the applicable fee during your free trial. To obtain the free trial, you may be required to provide a payment method in order to ensure uninterrupted access and continued use after the expiration of the free trial. Upon completion of your free trial, your subscription will automatically convert into a paid service and your payment method will be charged the applicable fee unless you have cancelled your subscription.
          
   2. Cancellations
      1. Cooling-Off Period and Exceptions
         
         For physical merchandise, you have the right to cancel your order within 14 days of receiving the goods, in accordance with UK consumer protection laws.
         
         However, please note that the statutory 14-day cooling-off period does not apply to certain types of contracts, including:
         
         A. Personal Services: Our digital products, online courses, and transformation programmes are considered "personal services" under UK consumer law. These services begin immediately upon purchase when you gain access to our digital content or personalised programmes.
         
         B. Digital Content: When you purchase and receive immediate access to digital content (such as e-books, online courses, or downloadable materials), your right to cancel may be lost when you acknowledge and accept the Terms. When you proceed to purchase, you lose your cancellation rights because performance of the service has begun.
         
         In making a purchase, you acknowledge that:
         - You are buying a personal service and/or digital content that begins immediately.
         - You expressly agree to waive your right to a 14-day cooling-off period for these services.
         - Once you have accessed the digital content or the personal service has begun, you will not be eligible for a refund unless the product is faulty or not as described.
         
         If you have any questions about this policy or your purchase, please contact us at support@scottishslimmers.co.uk before completing your order.
      2. Our refund process depends on where you purchased your subscription.
         
         1. If you subscribed through the website:
            1. Log in on the website,
               
            2. go to 'My Account' then 'Subscription'.
               
            3. At the bottom of the page you'll find the cancel subscription button. Click the link and follow the instructions
         2. iTunes App Store: iTunes handles all billing for in-app purchases made on iOS devices. Customers who subscribe to Scottish Slimmers through iTunes will need to contact iTunes directly with any refund requests. They may honour refund requests within 30 days of the purchase date (but it’s at their discretion). You can contact iTunes Customer Support directly at https://getsupport.apple.com
         3. Google Play Store: For subscription purchases made for Android devices, they will usually accommodate refund requests made within 14 days of your purchase. Again, at their discretion.
            
   3. We recommend that you cancel at least 24 hours before the renewal date of your next membership month as we regret that no refunds can be made if you request a cancellation after the renewal date has passed and your next membership month has started. Important: Uninstalling the Scottish Slimmers App will not automatically stop your subscription. You must cancel your subscription to end your payment authorisation. If you uninstall the App without cancelling your subscription, you will still be charged.
      
   4. You automatically become a registered user of this website when you verify your email address, this provides you with access to certain website pages, features, or resources. If you cancel your subscritpion, you will remain a registered user of our website unless you specifically request otherwise.
   5. Refund policies
      
      1. Our refund process depends on where you purchased your subscription.
         1. Website: You may cancel your account at any time; however, there are no refunds for cancellation except (a) as expressly set forth herein, and/or (b) as required by applicable law. In the event that Scottish Slimmers suspends or terminates your account or these Terms, you understand and agree that you shall receive no refund or exchange for any Service Content, any unused time on a subscription, any license or subscription fees for any portion of the Services, any content or data associated with your account or for anything else.
         2. iTunes App Store: Apple handles all billing for in-app purchases made on iOS devices. Customers who subscribed to Relish through iTunes will need to reach out to Apple directly with any refund requests. They may refund requests within 30 days of the purchase date (but it’s at their discretion). You can contact iTunes Customer Support directly at https://getsupport.apple.com/.
            
         3. Google Play Store: For subscriptions purchased through the Google Play Store, we will consider refund requests made within 14 days of your purchase.
            
6. Supplementary charges (mobile users)
   
   1. It is solely your responsibility to check with your network provider about data charges that may arise through use of features which require mobile data. Mobile data charges will depend on the service agreement you have with your network provider.
      
   2. Scottish Slimmers Limited cannot be held liable for, and will not pay for or refund, any data charges that you may incur through use of Scottish Slimmers App or ScottishSlimmers.com website.
      
7. Changes to our Terms of Use
   1. These Terms of Use are effective from 01 April 2024 and replace with immediate effect the previous version.
   2. We reserve the right to update or change our Terms of Use at any time and it is your responsibility to check back regularly. Any changes posted on this page become effective immediately. Your continued use of the Service after we post any modifications on this page will constitute your acknowledgement of the changes and your consent to abide and be bound by the updated Terms of Use.

If you have any comments or queries in connection with these Terms of Use or our Privacy Policy, please contact us by email at ask-me@scottishslimmers.com, or write to us stating your registered email address, name and contact details at:

Scottish Slimmers Limited, 48 West George Street, Glasgow. G2 1BP

Privacy Policy

At Scottish Slimmers we take your privacy seriously and will only use your personal information to enable the provision of services to meet with the requirements of your membership. This policy covers our Scottish Slimmers services.

We collect and process personal data about you to provide the services you use and operate our business.

Scottish Slimmers Limited is a company registered in Scotland SC420127

Our registered office is: 48 West George Street, Glasgow G2 1BP

What personal information do we collect about you?

We collect the following personal information about you when you use the service:

• Full name
• Postal address
• Contact telephone number
• Email address
• Date of birth
• Personal profile (sex, height, weight, medical questions)

When do we collect personal information about you?

We collect personal information when you:

• Register as a member with Scottish Slimmers
• Update your information via the app or website
  
• Contact us by phone or email with a query

How do we use the personal information we hold about you?

• We use your sex, age, height, weight & measurements to calculate your target weight.
• We require your personal profile data (age, sex, start weight, target weight) in order to calculate your Daily Checks Allowance to help you reach your target weight.
• Your personal information is used to enable the provision of services to meet with the requirements of your membership.
• We use your personal information to process and respond to enquiries made by you by email or phone.
• In the event of a suspected breach of the Terms of Use relating to you or made by you, we will use your personal information to help us investigate.

Do we share your personal information with anyone else?

We will never pass or share your data with any other third party. The only exception would be if we are required by law to disclose information to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence, legal proceedings or a suspected breach of the Terms of Use.

If you Purchase from our Web Store

If you place an order in our web shop you will be asked to provide your name, postal address, billing address, payment details, email address and (optional) your telephone number.

We will use your name and email address to send you an order confirmation email and a shipping confirmation email. We will also use your mail address and other contact details to ship your order to you. Without such Personal Data we will not be able to send you order-related communications or to fulfil your order.

Affiliate Links

Blog posts may contain affiliate links from which we may receive a small commission, if you click and make a purchase,

You do not have to click on the links, nor do you have to purchase.

Cookies

“Cookies” are small text files that are stored by your web browser (e.g., Internet Explorer or Safari) on your computer’s hard drive or on your mobile phone. They allow websites to store such things as user preferences. You can think of cookies as providing a “memory” for a website, enabling it to recognise a user and respond appropriately.

Websites use both session cookies and persistent cookies. Session cookies are temporary cookies that expire (and are automatically erased) when you close your browser. Persistent cookies usually have an expiry date far into the future and thus stay in your browser until they expire, or until you manually delete them. We use persistent cookies for functionalities like the “Remember me on this computer” feature, which makes it possible for you to return to the site without having to log in. In addition to cookies set by the website you are visiting (first party cookies), both session and persistent cookies may be set by others (third party cookies). For example, analytics firms, social media sites and advertising networks may all set cookies when you visit other sites with which they have relationships.

The cookies generated when you visit our website fall into the following categories:

Strictly necessary cookies

These cookies enable services you have specifically asked for. No consent is required for the use of these cookies.

For example, when you subscribe to one of our Internet Products or register as a community user, we use session cookies to signal that you are logged in so that you are able to use community or subscriber features of the Website, and persistent cookies to provide automatic login.

Performance cookies

These cookies collect anonymous information about how you use the Website. By using the Website or becoming a community user or subscriber, you agree that we can place these types of cookies.

We use performance cookies for web analytics, which allow us to statistically monitor how people are using our Website, to help us improve our online offerings as well as to test different design ideas for particular pages. We work with independent measurement and research companies to perform these services for us, so some of these cookies may be set by a third party company.

In particular, we use Google Analytics to help us track and analyse usage of our Website, using cookies and action tags. All data collected by Google on our behalf is owned by us and used to better understand our users and improve our Website. More information, including how to opt out of these cookies, can be found in Google’s Privacy Policy.

Functionality cookies

These cookies allow our Website to remember choices you make to improve your experience (such as your unit of measurement preferences) and to provide enhanced, more personal features (such as information about your browser and whether you have configured your Website tools), and to improve response speed and efficiency by storing certainly frequently-accessed information. By using the Website or becoming a community user or subscriber, you agree that we can place these types of cookies.

We use a third-party provider, MailChimp, to deliver our subscriber content, downloads and e-newsletters. We gather statistics related to email opening and clicks using industry-standard technologies to help us monitor and improve our communications. For more information, please see MailChimp’s privacy notice.

Use of children’s personal information

Young people over the age of 15 can register to use the Scottish Slimmers digital service. The personal information collected and processed is used to enable the provision of services to meet with the requirements of membership. If you are under 15 years of age, this service is not suitable and, if you have concerns about your weight or wellbeing, you should consult a medical practitioner.

Your privacy rights under the General Data Protection Regulations (GDPR)

• Access – You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. Please contact us through email to ask-me@bestyougroup.com or write to the address below and we will respond within one calendar month.
• Rectification – if any of the data we hold about you is incorrect, you can contact us and we will correct this for you within one calendar month.
• Forgotten – you can request that we delete or remove your personal information from our system. This will be done within one calendar month
• Restriction – you have the right to ask us to place restrictions on processing your data in certain circumstances.
• Portability – you can request that we provide you with a file of your personal information within one calendar month.

If you have any questions about this Privacy Policy or wish to exercise any of your rights set out, you can contact us by emailing ask-me@scottishslimmers.com

For any other enquiries you can write to us at Scottish Slimmers, 48 West George Street, Glasgow G2 1BP

Keeping your personal information secure

We have a dedicated team whose function is to secure our memberships information and also take appropriate measures to ensure that the information we collect and maintain is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

We ensure the organisations that provide us with services related to your membership have appropriate security measures and only process your information in the way we have authorised them to. These organisations will not be entitled to use your personal information for their own purposes.

Communications over the internet (such as emails or messenger) aren’t secure unless they’ve been encrypted. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.

How long do we keep your personal information?

As members return to use our service from time to time, we will maintain your membership record for 5 years, after which time you have the opportunity to request that we delete all personal information from our system if you do not intend to return and use the service again.

Changes to our Privacy Policy

This policy is effective from 31 December 2023 and replaces with immediate effect the previous version. We may, from time to time, make changes to this Privacy Policy – it is your responsibility to check back regularly. If a change is important or requires your consent by law, we may email you to let you know. Any changes posted on this page become effective immediately.